Shipping & Delivery Policy

What are the shipping charges?

We offer free shipping on every item purchased through our website.

When will my order arrive?

We aim to dispatch all orders within 48 business hours. The estimated delivery time may vary product to product maximum in 35 business days from the time of placing the order. The estimated delivery can be checked on the product detail page.

Due to high volume of orders during the sale, there might be a delay of 5-7 days in delivery.

How do I check the estimated delivery date for any product?

Enter your delivery pin code on the product detail page to know the estimated delivery days for it.

How will I know whether my order is confirmed?

Once the order is successfully placed, you will receive the following notifications via email:-

Email order confirmation

How can I cancel my order?

You can cancel your order by calling us on +962777676861 or email us at - sales@phenomenashop.com Order cancellation will only be accepted before the shipment has been dispatched & within 24 hours of placing and confirming the order.

Once the order is cancelled, the refund shall be initiated and it should reflect in your account within 3 business days through the original mode of payment.

Is there any hidden cost?

There are extra duties and local taxes applicable, depending on the custom laws of respective countries. You have to pay it to our shipping partner at the time of delivery. For more information, kindly get in touch with us at sales@phenomenashop.com .

Phenomenashop.com is not responsible for the delay or the lost of the shipment as result to wrong shipping address or mistakes caused by the buyer while he is completing the order process.

We reserve the right to refuse offering any refund after 45 days of the shipment order date if the buyer hasn't provided us with any informations regarding his request.